Frequently asked questions

PENDLA is unique as a search engine for commuters, so here are the answers to popular questions from communities and users.

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General Information

How do I connect my community to the PENDLA system?

As a community representative you contact our sales team and we will then take care of setting up PENDLA for your community. Usually, connecting a new community to PENDLA is completed within one business day.

Who bears the costs for operating PENDLA?

The operating costs for PENDLA are borne by the affiliated cities and municipalities. For the user, PENDLA is and will always remain free of charge.

How much does PENDLA cost for commuters?

The use of PENDLA is free of charge for commuters. The sharing of the travel costs of commuting together is individually arranged between driver and passengers.

How much does PENDLA cost for my community?

The fees for PENDLA depend on the size of the municipality. You can obtain the exact system fee directly from our team or by email using team@pendla.com.

How long does it take to set up PENDLA for a community?

The initial integration of a municipality into PENDLA’s ecosystem usually requires one working day. An on-site installation is not required.

How much effort does the operation of PENDLA require of the community?

Both the setup and operation of a PENDLA instance generally do not require any cost or time expenditure on the part of the municipality.

How does PENDLA work technically?

PENDLA is a browser- and map-based web application and is provided as “Software-as-a-Service” (SaaS). Hence, PENDLA is provided to cities and municipalities as a centrally hosted online service. A local software installation is not required to connect a community to PENDLA.

In which countries is PENDLA available?

PENDLA is an open search engine for commuters to organize carpools and is available worldwide in a variety of languages.

I am in need of carpooling for my company!

COMOVEE is the leading software for carpooling for companies and facilitates employees to organize ridesaring to their company. COMOVEE turns colleagues into co-drivers.

Privacy & Security

Where is the data stored?

The data storage location and its data center is located in Frankfurt am Main in Germany.

How secure is my data with PENDLA?

The security of your data is our number one priority! All user data is stored exclusively encrypted according to 256-Bit AES (Advanced Encryption Standard) and regularly backed up in accordance with data protection regulations.

How secure are data transferred to PENDLA?

In our effort to ensure data security during transmission, only state-of-the-art encryption methods are deployed, including 256-bit encryption via SSL and HTTP/2 data transmission for lower latency periods.

Which data protection and security standards apply?

Our data centers are certified according to ISO/IEC 27001 and meet the requirements of a modern information security management system (ISMS):
ISO/IEC 27001-2013_FBISO/IEC 27001-2013_GCP_2020

In addition, our data centers comply with the highest international protection standard for personally identifiable information in accordance with ISO/IEC 27018:
ISO/IEC 27018-2019_GCP_2020